We at Wisdo ("Wisdo","we","our", "us") respect your privacy. This Privacy Policy (“Policy”) explains the privacy practices for our Wisdo online platform, an online service that offers crowdsourced insights and guidance on life challenges (the “Service”). It also describes the rights and options available to you with respect to your information.
User registration. When you sign up to the Service, we will process your name (or nickname) and email address. If you sign-up through Facebook, Apple, Google or other third party service, we will only obtain your name, nickname and email address from these services. Once you are signed-up, we will use a unique user ID to identify your user account. We will call all of this data “User Onboarding Data”.
User active lifetime. Throughout your use of the Service, we will process the chat messages, posts, contributions, search phrases, reactions to content, and user notification preferences that you provide or configure. Collectively, this information is referred to as your “User Active Lifetime Data.” To ensure the safety and well-being of all users, certain components of your User Active Lifetime Data may be subject to moderation. This monitoring is both through automated systems and human review, when necessary. This applies to content shared in public or private messages, group posts, or other contributions. We do so in order to detect, prevent, and respond to potential safety risks such as self-harm, abuse, or threats of violence. These processes are governed by our internal safety protocols and applicable law, and are carried out with the utmost care to respect user privacy.
We use artificial intelligence (AI) tools to analyze certain components of your User Active Lifetime Data—including chat messages, posts, and interactions. We do so for the purpose of improving your experience on the Service. This includes providing you with better peer matches, more relevant community suggestions, tailored recommendations, and timely support.
User analytics. We process the user-interface clicks you’ve engaged in on the Service, the time-zone set on your mobile device, the time and date you last used the Service, as well as an indication of which content and user-notifications you viewed on the Service and when. We will call this “Analytics Data”.
User moderation. We will process the content of your user posts and chats, your unique user ID on the Service and your mobile device’s unique fingerprint. We will call this “User Moderation Data”.
You are not legally obligated to provide or give access to any personal data, but we do need this information to provide you the Service.
AI at Wisdo
At Wisdo, we use AI tools to make your experience safer, more supportive, and more personalized.
These AI tools help us understand patterns in how users engage with the platform, including identifying similar experiences, goals, or support needs. This analysis may also support proactive well-being features such as content moderation, emotional tone detection, and safety interventions. This includes:
Our AI tools do not replace human support, but enhance our ability to respond meaningfully to your needs. Your privacy matters deeply to us, and we ensure all AI processing is done securely and lawfully.
All AI-based processing is conducted in accordance with this Privacy Policy and applicable data protection laws, and is subject to strict internal access controls and safety protocols.
We process User Onboarding Data, User Active Lifetime Data, Payment Data and User Analytics to provide and manage the functionality and service that the Service offers.
We process the User Onboarding Data, User Active Lifetime Data and User Analytics in order to send notifications and updates about the Service and the content you may be interested in on the Service. You can control the notification and updates you receive through the designated menu of the Service.
We also process the User Onboarding Data and User Active Lifetime Data to contact you with administrative messages.
We process Onboarding Data, User Active Lifetime Data, Payment Data and User Analytics to obtain insights for our product development, optimize user notifications, research trends, for business development purposes as well as to improve and enhance the Service.
We will process User Moderation Data to detect and handle inappropriate user content. This may lead us to restrict the inappropriate user’s access to the Service, by way of issuing the user a warning, suspending the user temporarily, or banning the user from the Service altogether.
We may invite you to complete surveys to help assess the effectiveness of Wisdo and how we, the business organization that sponsors your use of Wisdo and others we cooperate with can further assist you. You are not legally obligated to accept the invitation and respond to the survey. You may do so at your own discretion.Â
If you choose to participate in a survey conducted by a company or organization other than Wisdo, the other company or organization will process the information you provide in connection with the survey. Note that their use of your information is their own responsibility, not Wisdo’s.
If you post content publicly on the Service, that content will be visible to all other users of the Service with a tag indicating that you posted it. Your messages in group chats will be visible to all users of that group chat.
We will share your personal information with our service providers who assist us with the internal operations of the Service and other aspects of our business. These include, among others :
These companies are authorized to use your personal information only as necessary to provide these services to us and not for their own promotional purposes. We do not sell your personal information to third parties, but we do create aggregated information about how our users use Wisdo collectively, and we may share personal information with the business organization that sponsors your use of Wisdo.
If you have seriously abused your rights to use the Service, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach. If we are required to disclose your information by a judicial, governmental or regulatory authority. If the operation of Wisdo or the Service is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition, we will share your information to enable the structural change.
If you are a member of an organization that sponsors your use of the Wisdo Service, such as a health-plan or non-profit, we will share the following information about you with the sponsoring organization in case the sponsoring organization requires it: your email or cell phone number, the Wisdo Service communities you joined, the steps in the community timeline journey that you clicked on, your responses to surveys you participated in, opportunities we identify for referrals to clinical and social health services you can benefit from, the satisfaction score you gave Wisdo and the sponsoring organization, the number of times you visited the Wisdo Service, and the type of interactions you engaged in with the app (such as the number of messages sent/read, and the number of posts read). Keep in mind that in case of user-safety issues, we may need to share with the sponsoring organization the content of your privacy or group messages on the Service, or your messages with Wisdo.
We retain personal data for the duration needed to support our ordinary business activities operating the Service. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information, such as encrypted transmission of the data we communicate to and from users.
However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks.
We may send you short mobile message services (“SMS”) messages in various formats while you are using the Service. The purpose of sending SMS to users of the App is to provide timely and relevant information related to the Service and enhance the overall user experience.
We may send you messages relating to engaging with the Service, including (1) account-related such as password resets, and security alerts, (2) Service-related SMS, such as reminders to complete surveys, join coaching sessions, or check out different features of the Service. This can also include information about other services available to you through the organization that sponsors your use of the Wisdo Service, such as a health plan or non-profit. We do not charge for mobile messages sent through the Service but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.
By using the Service, you are explicitly consenting to receive SMS from us for the purposes outlined in this Policy.
You may opt out of receiving SMS at any time. To opt out, reply STOP to any mobile message from us. You may continue to receive text messages for a short period while we process your request, and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the opt-out requirements.
Below is a detailed description of the information we collect from you and the commercial purposes for which we use each category of personal information. This is also the information we have collected in the past 12 months.
In addition, each of the categories of personal information described below are disclosed (but not sold) to third parties as detailed above in this privacy policy’s section titled “When and How We Share Personal Data with Others”.
All personal data processed by AI tools, including any data classified as sensitive or belonging to special categories under applicable laws, is handled in compliance with the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
Your rights under the CCPA
Disclosure of personal information we collect about you.
You have the right to know: the categories of personal information we have collected about you; the categories of sources from which the personal information is collected; our business or commercial purpose for collecting personal information; the categories of third parties with whom we share personal information, if any; the specific pieces of personal information we have collected about you.
Right to deletion.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not delete your personal information if it is necessary to:
Protection against discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
Exercising your CCPA rights
If you would like to exercise any of your CCPA rights as described in this Privacy Policy, please email us at support@wisdo.com.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you, by using a two or three points of data verification process, depending on the type of information you request.
Rights of Users Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or any jurisdiction where the GDPR applies, you have certain rights with respect to your personal data. These include:
Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccuracies in the personal data we hold.
Right to Erasure: You may request that we delete your personal data, subject to certain conditions.
Right to Restriction of Processing: You may request that we restrict processing of your personal data under certain circumstances.
Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
Right to Object: You may object to our processing of your personal data for certain purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at support@wisdo.com. We may need to verify your identity before responding to your request.
Wisdo processes personal data on the basis of one or more of the following legal grounds: your consent, the necessity of processing for the performance of our contract with you, compliance with legal obligations, and our legitimate interests, provided these do not override your rights and freedoms.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk and to safeguard your personal data. We may transfer your personal data outside of the EEA, including to the United States, in accordance with applicable data protection laws. When we do so, we use standard contractual clauses or other lawful transfer mechanisms approved under GDPR.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the supervisory authority in your country of residence.
This GDPR clause supplements our Privacy Policy and Terms of Use and is incorporated therein by reference.
From time to time, we may change this Policy, in which case we will publish the updated version of the Policy. The latest version of the Policy will always be accessible through the Service.
Should you have any inquiries, complaints or suggestions, you may contact us at support@wisdo.com. We will do our best to resolve your issue in a timely manner.
